How to stop delivering nuisance follow-up calls

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Pre-sale proves to be an enjoyable learning experience

Nurturing Skills recently joined forces with Leisure-Net Solutions, and we proudly won the tender to provide pre-sales business development to ...


Do you have communication breakdowns between staff, staff and customers or leaders and teams?

How would you like to use behaviour styles to enhance communication to increase sales, improve customer service and develop effective leaders?

Embrace the language of DiSC©

Organisations worldwide have embraced the language of DiSC© to pave the way for great teams.

What is DiSC©?

A leading personal assessment tool used by over 40 million people to improve work productivity, teamwork, and communication.

How can DiSC© training help you and your team?

  • Build productive teams.
  • Develop effective managers, supervisors, leaders.
  • Train a powerful sales force.
  • Improve customer service.
  • Ease frustrations and interpersonal conflict.
  • Enhance communication.
  • Help with change and conflict management.
  • Improve personal diversity awareness and recognition.
  • Improve productivity.
  • Assist in hiring, recruiting, placement, promotion, outsourcing.
  • Enhance the counselling or coaching experience.

Who delivers your DiSC© training?

A certified DiSC© trainer will facilitate all DiSC© training courses for everything related to workplace, management, customer service and sales.

What happens before DiSC© training?

Prior to participating in a DiSC© training programme, participates will be asked to complete a series of questions that produce a detailed report about their personality and behaviour.

Who delivers your DiSC© training?

A DiSC© trainer will facilitate all DiSC© training courses for everything related to workplace, management, customer service and sales.

Bridget Rosser is an experienced presenter specialising in behavioural communication skills, people-led customer service and leveraging sales performance. With professional qualifications in behavioural analysis, she uses DiSC, the leading behavioural performance improvement product, to transform team and individual performance.

If you are interested in booking customised DiSC© training for your sales, service or management teams contact us right here... right now...

Your knowledge, passion and expertise in helping us to find the right front of house staff has been invaluable. You have trained, inspired and developed our front of house staff to deliver exceptional service. How do we know this? Feedback about customer service from our tenants have improved and we will continue to work with you in the future. Thank you Nurturing Skills.

Rob Court, Training development for Guardian News and Media

Since the training has been delivered by Nurturing Skills we are monitoring sales and the process more closely. For example sales targets, enquiries to appointments, appointments to sales, and sales to referral are all monitored daily and as a result of the process we have increased.

  • Sales by 30%
  • Enquires to appointment by 70%
  • Appointment to sale by 55%
  • Point of sale referral by 45%

Barnsley Premier Leisure

For anyone looking to improve the sales performance, customer retention or customer service within their organisation, then there is no place better than to start with Lesley Aitken. Not only is she a charismatic trainer who is commercially astute but she quickly understands the needs of your business and puts them first before considering any monetary gain for her own organisation.

Trafford Community Leisure

Lesley Aitken is a very professional influential and highly passionate speaker. Highly interesting and motivational group coaching skills. Lesley has the ability to improve all major aspects of selling and the latest techniques to dramatically improve your business in just one day. An expert in her field and will get you and your colleagues the vital KPI's to improve your business.

General Manager at The Gym Group