If you are looking to discover how to improve customer service... ...then this message can give you the answer you are looking for.
Imagine this: You unleash the "natural service talent" from within your team and with training from Nurturing Skills they become capable "customer service trainers". As part of the project team your trainers also help to design the customer service modules with the management team and Nurturing Skills, they take ownership and deliver the programme to all your staff. It's three months since you rolled out the programme and everyone is experiencing an improvement in the wider service culture.
Every team contains 'natural' service people and it's often difficult to dedicate quality time and resources to them. At Nurturing Skills we take that pressure from you by coaching and developing that natural flair so that they become your customer service trainers. We jointly work with you to implement your very own customer service training programme to enhance soft skills and in turn your customers experience great service.
Nurturing skills is experienced at developing and implementing customised 'peer to peer' training programmes and by working with our experienced team you will be able to
- Select the the peer trainers.
- Train your naturally gifted staff to be effective customer service trainers.
- Design your customer service improvement training programme.
- Implement your programme successfully.
- Avoid any pitfalls.
- Improve the wider service culture
- Win hearts and minds.
- Measure the success of your programme.
- Celebrate your success.
- Cut training costs.
Unleash the potential of your naturally gifted staff by contacting us now