Are you fed up of hearing about how your customers aren’t getting the “buying experience” they deserve?
If you are a Leader responsible for meeting the needs of your customers: How would you like to reduce customers’ complaints about staff not answering the phone or not giving the customer service they desire?
Learn MORE about how your prospective customers and customers are being handled during their pre and post buying experience through the Nurturing Skills Mystery Shopper service.
How would you like to…..
IDENTIFY staff who deserve praise or reward.
INDICATE training needs and confirm after the training how effective the sales and service training has been.
IMPLEMENT new sales processes to help your staff to deliver exceptional customer service.
Meeting your objectives
- Customised Evaluations Each of our programmes are tailored to meet your objectives.
- Recorded Performance Evaluations You will be able to view and hear how enquiries are being handled and make the right decisions on improving performance.
- Telephone Mystery Shoppers How do your staff answer the phone, is their product knowledge accurate and do they handle enquiries well? We can also buy a membership and track it all the way through to the member using your facility.
- E-shoppers Evaluate how enquiries and responses are managed. We can also buy a membership and track it all the way through to the member using your facility.
Click here to customise and book your mystery shops