FROM THE BLOG

How to stop delivering nuisance follow-up calls

When it comes to selling, the old mantra ‘No means next one’ is widely used to help keep the faith amongst sales teams.  However, when...

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Beyond the Treadmill - Focus on Relationships not Tasks

There are many fitness professionals within the fitness industry ...

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Pre-sale proves to be an enjoyable learning experience

Nurturing Skills recently joined forces with Leisure-Net Solutions, and we proudly won the tender to provide pre-sales business development to ...

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Are you fed up of hearing about how your customers aren’t getting the “buying experience” they deserve?

If you are a Leader responsible for meeting the needs of your customers: How would you like to reduce customers’ complaints about staff not answering the phone or not giving the customer service they desire?

Learn MORE about how your prospective customers and customers are being handled during their pre and post buying experience through the Nurturing Skills Mystery Shopper service.

How would you like to…..

IDENTIFY staff who deserve praise or reward.

INDICATE training needs and confirm after the training how effective the sales and service training has been.

IMPLEMENT new sales processes to help your staff to deliver exceptional customer service.

Meeting your objectives

  • Customised Evaluations Each of our programmes are tailored to meet your objectives.
  • Recorded Performance Evaluations You will be able to view and hear how enquiries are being handled and make the right decisions on improving performance.
  • Telephone Mystery Shoppers How do your staff answer the phone, is their product knowledge accurate and do they handle enquiries well? We can also buy a membership and track it all the way through to the member using your facility.
  • E-shoppers Evaluate how enquiries and responses are managed. We can also buy a membership and track it all the way through to the member using your facility.

Click here to customise and book your mystery shops


Your knowledge, passion and expertise in helping us to find the right front of house staff has been invaluable. You have trained, inspired and developed our front of house staff to deliver exceptional service. How do we know this? Feedback about customer service from our tenants have improved and we will continue to work with you in the future. Thank you Nurturing Skills.

Rob Court, Training development for Guardian News and Media

Since the training has been delivered by Nurturing Skills we are monitoring sales and the process more closely. For example sales targets, enquiries to appointments, appointments to sales, and sales to referral are all monitored daily and as a result of the process we have increased.

  • Sales by 30%
  • Enquires to appointment by 70%
  • Appointment to sale by 55%
  • Point of sale referral by 45%

Barnsley Premier Leisure

For anyone looking to improve the sales performance, customer retention or customer service within their organisation, then there is no place better than to start with Lesley Aitken. Not only is she a charismatic trainer who is commercially astute but she quickly understands the needs of your business and puts them first before considering any monetary gain for her own organisation.

Trafford Community Leisure

Lesley Aitken is a very professional influential and highly passionate speaker. Highly interesting and motivational group coaching skills. Lesley has the ability to improve all major aspects of selling and the latest techniques to dramatically improve your business in just one day. An expert in her field and will get you and your colleagues the vital KPI's to improve your business.

General Manager at The Gym Group