How to stop delivering nuisance follow-up calls
When it comes to selling, the old mantra ‘No means next one’ is widely used to help keep the faith amongst sales teams. However, when...
Beyond the Treadmill - Focus on Relationships not Tasks
There are many fitness professionals within the fitness industry ...
Pre-sale proves to be an enjoyable learning experience
Nurturing Skills recently joined forces with Leisure-Net Solutions, and we proudly won the tender to provide pre-sales business development to ...
Twitter Introduces Custom Timelines
Not long after its IPO, Twitter has announced a new ‘Custom Timeline’ feature to the social media site, allowing users to control how their Tweets are organised and delivered.
Currently only on TweetDeck, users can hand-pick tweets they want to include in their custom timeline. This could be anything from TV programme mentions, as The Voice US host Carson Daly recently completed, or a collection of the best songs which are currently trending, as Twitter Music illustrate. After all, you can customise as many timelines as you like, creating theme-specific groups. More interestingly, these public custom timelines can be viewed on Twitter, shared on your timeline and embedded on your website.
After a recent visit to the UK Active Summit, Big Wave Media are joining in the protest to tackle inactivity. So, we thought this was the perfect opportunity to combine the two and create a fitness inspiration timeline!
Below is our first custom timeline on Health & Fitness information and motivation, in an attempt to encourage Britain to get moving.
Please find detailed information on how to create a custom timeline here.
Your knowledge, passion and expertise in helping us to find the right front of house staff has been invaluable. You have trained, inspired and developed our front of house staff to deliver exceptional service. How do we know this? Feedback about customer service from our tenants have improved and we will continue to work with you in the future. Thank you Nurturing Skills.
Rob Court, Training development for Guardian News and Media
Since the training has been delivered by Nurturing Skills we are monitoring sales and the process more closely. For example sales targets, enquiries to appointments, appointments to sales, and sales to referral are all monitored daily and as a result of the process we have increased.
- Sales by 30%
- Enquires to appointment by 70%
- Appointment to sale by 55%
- Point of sale referral by 45%
Barnsley Premier Leisure
For anyone looking to improve the sales performance, customer retention or customer service within their organisation, then there is no place better than to start with Lesley Aitken. Not only is she a charismatic trainer who is commercially astute but she quickly understands the needs of your business and puts them first before considering any monetary gain for her own organisation.
Trafford Community Leisure
Lesley Aitken is a very professional influential and highly passionate speaker. Highly interesting and motivational group coaching skills. Lesley has the ability to improve all major aspects of selling and the latest techniques to dramatically improve your business in just one day. An expert in her field and will get you and your colleagues the vital KPI's to improve your business.
General Manager at The Gym Group