How to stop delivering nuisance follow-up calls
When it comes to selling, the old mantra ‘No means next one’ is widely used to help keep the faith amongst sales teams. However, when...
Beyond the Treadmill - Focus on Relationships not Tasks
There are many fitness professionals within the fitness industry ...
Pre-sale proves to be an enjoyable learning experience
Nurturing Skills recently joined forces with Leisure-Net Solutions, and we proudly won the tender to provide pre-sales business development to ...
Big Wave Media Creating Opportunities
We recently asked Laurence, our apprentice business administrator, to give us his thoughts on his experience at Big Wave Media so far:
My name is Laurence, Larry for short. I am currently employed as an apprentice business administrator to the accounts team. I started employment at Big Wave at the end of August in 2013.
My first impression from walking through the front door is that this was a very relaxed and organised working environment. It wasn’t long before I figured that my first impressions were pretty accurate. The office is full of characters and friendly faces. All the staff have been extremely helpful, especially with me being new to this environment.
The relaxed atmosphere is very much counterbalanced by an all-round work hard mentality which each and every staff member have. There is a lot of trust and respect between staff members, as everyone is confident that each member can perform their job to an extreme quality and efficiency. The team itself has a whole wealth of skills and values, ranging primarily from experience and knowledge to innovation and creative thinking.
The role itself varies from day to day, there is always something new to learn when working here. Working here has been a truly unique experience; I cannot compare the friendly atmosphere to anywhere else I have ever worked in the past. I have found that my time working here has refined my work related skills.
Your knowledge, passion and expertise in helping us to find the right front of house staff has been invaluable. You have trained, inspired and developed our front of house staff to deliver exceptional service. How do we know this? Feedback about customer service from our tenants have improved and we will continue to work with you in the future. Thank you Nurturing Skills.
Rob Court, Training development for Guardian News and Media
Since the training has been delivered by Nurturing Skills we are monitoring sales and the process more closely. For example sales targets, enquiries to appointments, appointments to sales, and sales to referral are all monitored daily and as a result of the process we have increased.
- Sales by 30%
- Enquires to appointment by 70%
- Appointment to sale by 55%
- Point of sale referral by 45%
Barnsley Premier Leisure
For anyone looking to improve the sales performance, customer retention or customer service within their organisation, then there is no place better than to start with Lesley Aitken. Not only is she a charismatic trainer who is commercially astute but she quickly understands the needs of your business and puts them first before considering any monetary gain for her own organisation.
Trafford Community Leisure
Lesley Aitken is a very professional influential and highly passionate speaker. Highly interesting and motivational group coaching skills. Lesley has the ability to improve all major aspects of selling and the latest techniques to dramatically improve your business in just one day. An expert in her field and will get you and your colleagues the vital KPI's to improve your business.
General Manager at The Gym Group